I-Deal Development supported Vivetic, a company specializing in customer relations and BPO, in its sale to ACTICIA, a holding of the Dzeta Conseil fund.
An expert in front and back office outsourcing for 21 years, with offices in France and in the Indian Ocean, Vivetic now supports 150 clients of all sizes and from a wide range of sectors in the management of their multi-channel customer relations (calls, emails, sms, chat), the production of on & offline content, data processing and input, as well as electronic document management. By combining technology, specialized teams and strong experience in business process management, Vivetic offers its clients a wide range of outsourced services based on technical infrastructures, whether dedicated or shared.
Created in 2010, Acticia Conseil is a direct marketing and business process outsourcing consulting agency. It employs 30 people in the Paris region. It offers its clients a ROIste approach for their customer acquisition and loyalty plans (BtoC). It also supports them in their business process outsourcing initiatives.